Our services include
Fixed price version upgrades
Upgrade to the latest version quickly and efficiently
Continuous code upgrade
Customer specific and third party code upgrades including patches and bugfixes.
Access to localisations
Legal and tax-related features updated and supported
Technical conversion and instances
No hidden cost for test and dev instances and technical support
System maintenance and support
Keep your business running smoothly and effectively
As required hot-fixes
Requires that customer has a valid monthly patch agreement
Support for program errors
The support you need to resolve program errors as quickly as possible
User and technical support
User and Technical support and advice at no extra charge
Maintenance and Support contract is charged monthly for a minimum of 12 months. The monthly charged is based on the Odoo "cloc" line count. The customer is entitled to one version upgrade is during each 12 month period. An extra one time charge is applied at the commencement of the upgrade for administration and provisioning of test and development instances and related database instances.
Technical and User support as defined below is included in our Maintenance and Support agreement at no additional cost.
Program bugs and errors are defined as follows: A program does not function according to specification and the error can be replicated in a standard test instance (test data is standardised)
Our Maintenance and Support agreement is a monthly subscription service that includes Technical and User Support, bug fixes, and migration of covered extra modules.
Technical support is defined as support and advice related to the technical environment including VM and network related services.
Technical support in this context does not include creation of new instances, restore of backups, configuration of applications outside of the VM resource pool (external DNS, mail servers and other servers/services).
User support is defined as support to users in the form of advice or help related to the operation of the system in current configuration and with the currently installed applications and settings. Support includes advice, instructions, help with installed applications and functions, and related problem solving. Support includes analysis and identification of program bugs and rectification of program bugs and errors.
Support in this context does not include implementation of new functionality, features or configuration. Support does not include the import of new data to the instance. Support does not include database corrections.
- Provision of resources and infrastructure.
- Support related to import/export of data and data cleaning and or data validation in production instances.
- Implementation of new functions, features, applications, interfaces and programs.
- Additional services related to pay for service transactions (including but not limited to OCR, InExchange, AI transactions etc.)
- Support for external applications
- Restore of backups